RETURNS
You can return most items within 30 days of delivery for a refund. Items must be unused and in their original packaging.
For hygiene reasons, sleep tape and nasal strips can only be returned if they are unopened and still sealed.
HOW TO RETURN AN ITEM
Email info@vybelife.co.uk with your order number and the item(s) you'd like to return. We'll reply with the return address and next steps. Please don't send items back without contacting us first, as we can't guarantee returns sent to the wrong address.
RETURN POSTAGE
If you're returning an item because you changed your mind, you pay for return postage. We recommend a tracked service, as we can't refund items that don't reach us.
If your item is faulty, damaged or not what you ordered, we'll cover the cost of returning it.
REFUNDS
Once we receive your return, we'll check it and refund you within 14 days to your original payment method. If you return your whole order within 14 days of delivery, we'll also refund the standard delivery charge you paid.
FAULTY, DAMAGED OR WRONG ITEMS
If something arrives faulty, damaged or incorrect, email info@vybelife.co.uk as soon as possible with your order number and a photo, and we'll arrange a replacement or refund.
EXCHANGES
We don't offer direct exchanges. Return the item for a refund and place a new order for the item you'd like.
CANCELLING AN ORDER
We dispatch quickly, so if you need to cancel, email us as soon as possible. If your order has already been dispatched, you can return it using the steps above.
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.